Frequently Asked Questions

1. What is IslandGiftCards.net?

IslandGiftCards.net is an online platform where you can purchase and send digital gift cards from a variety of local businesses, including shops, restaurants, and more. It’s a quick and convenient way to share kindness while supporting local merchants.

2. How do I purchase a gift card on IslandGiftCards.net?

Purchasing a gift card is simple:

  1. Visit IslandGiftCards.net and browse through the selection of local businesses.
  2. Choose the gift card you’d like to purchase.
  3. Enter the amount, the recipient’s details, and a personalized message (if desired).
  4. Complete your purchase, and the gift card will be instantly delivered via email or text.
3. Can I schedule the delivery of the gift card for a later date?

Yes, you can! When making your purchase, you have the option to choose a future delivery date so your gift is sent exactly when you want it.

4. How can the recipient redeem the gift card?

The recipient can redeem the gift card by presenting the digital voucher (either on their smartphone or as a printed copy) at the merchant’s physical store. The gift card contains a unique QR code that the merchant will scan to apply the value to their purchase.

5. Is the gift card redeemable online?

At this time, most gift cards from IslandGiftCards.net are redeemable only at the merchant’s physical location. Please check the individual merchant’s details to confirm.

We partner with a wide range of local businesses, including restaurants, retail stores, spas, salons, and more. You can explore the categories on the website to find the perfect gift from your favorite local spots.

7. Are there any fees for purchasing a gift card?

No, there are no additional fees when purchasing a gift card through IslandGiftCards.net. You only pay for the value of the gift card.

8. Can I buy a gift card for myself?

Absolutely! You can send the gift card to your own email or phone number and enjoy a treat from your favorite local business.

9. Do the gift cards have an expiration date?

Each merchant sets their own terms and conditions, including the expiration date for their gift cards. Please review the details provided when selecting your gift card.

10. Can I get a refund for my gift card?

Gift cards are generally non-refundable. However, if you experience an issue with your purchase or the redemption process, please reach out to our customer support team, and we will assist you.

11. How do I contact customer support?

You can reach our customer support team by filling out a Contact -Us form or via email at support@staging1.islandgiftcards.net. We’re here to help with any issues or inquiries.

12. Can I personalize the gift card with a special design?

While the gift cards are digital, we offer customizable options, such as personalized messages and various pre-defined themes (e.g., birthdays, holidays, etc.), to make your gift even more special.

13. Is my payment information secure on IslandGiftCards.net?

Yes, we take security seriously. All payment information is encrypted and processed securely through trusted payment gateways.

14. Can I send a gift card to someone outside of the Cayman Islands?

Yes, you can send a gift card to anyone, anywhere! However, keep in mind that the recipient will need to visit the local merchant in the Cayman Islands to redeem the gift card.

15. What happens if my gift card is deleted, lost or stolen?

Since our gift cards are digital, there’s less risk of losing them. However, if a gift card email or text is lost or deleted, you can contact us, and we will attempt to recover the gift card if this hasn’t been used. If the gift card has been redeemed unfortunately we won’t be able to recover it. Contact Customer Support if your card was stolen to investigate the case and determine an adequate solution.

16. How does IslandGiftCards.net support local businesses?

By purchasing gift cards through IslandGiftCards.net, you are directly supporting local merchants in the Cayman Islands. It’s a great way to help small businesses thrive while giving a thoughtful gift.

17. Can I use multiple gift cards in one transaction?

This depends on the individual merchant’s policy. Please check with the specific business to see if they accept multiple gift cards in a single purchase.

18. Are there any restrictions on using the gift cards?

Each merchant may have specific terms and conditions regarding how their gift cards can be used. Be sure to review these details on the gift card’s page before purchasing.

19. Can I change the recipient after the purchase?

Unfortunately, once the gift card is purchased and delivered, the recipient information cannot be changed. Please double-check the recipient’s email or phone number before finalizing your purchase.

20. What happens if I enter the wrong email address or phone number for the recipient?

If you’ve entered an incorrect email address or phone number for the recipient, please contact our customer support team as soon as possible at our Support Page or Contact Us. We will do our best to correct the mistake and resend the gift card to the correct address.

21. The gift card was sent to the wrong person. Can it be canceled or reissued?

If a gift card was sent to the wrong recipient, contact our support team immediately. While we can’t cancel the original card, we may be able to deactivate it and reissue a new one to the correct person.

22. The recipient didn’t receive the gift card. What should I do?

If the recipient hasn’t received their gift card, first ask them to check their spam or junk folder. If it’s still not there, contact us, and we will resend the gift card or provide further assistance.

23. I made a mistake personalizing the card. Can I change it?

Unfortunately, once the gift card is sent, the message nor the template can’t be changed. If you need assistance, feel free to contact customer support, but please note that changes to the message may not be possible after delivery.

24. How do I know if my gift card has been delivered?

You will receive a confirmation email once the gift card has been successfully sent to the recipient. If you do not receive a confirmation, please first check your spam folder, if you still can’t find the confirmation please contact our support team for assistance.

25. Can I send multiple gift cards in one order?

You can send multiple gift cards to different recipients in a single order, this is helpful for Companies or Business who have groups of recipients. If you’d like to send multiple gift cards to the same recipient however, you’ll need to place separate orders for each.

26. Can I buy gift cards in bulk for corporate gifting?

Yes! IslandGiftCards.net offers bulk gift card purchases for corporate gifts or large orders. For large groups contact us directly at support@staging1.islandgiftcards.net for more information about available options.

27. How do I check the balance of a gift card?

The gift card balance can be checked by contacting the merchant directly. Some merchants may also offer a balance check feature through their store.

28. Can I get a physical version of the gift card?

Our platform offers only digital gift cards at this time. However, you can print the gift card email or voucher and present it physically to the recipient or the merchant for redemption.

29. How do I know if the gift card is fully redeemed or if there’s any balance left?

For balance inquiries, the recipient can contact the merchant directly or Contact us directly. Please keep in mind depending on each merchant’s policies, some gift cards may support multiple or a single use only.

30. Can I track how and when the gift card was redeemed?

We don’t provide detailed tracking of redemptions. However, the recipient will receive confirmation from the merchant upon successful redemption of the gift card.

Georgetown, Grand Cayman
Cayman Islands, West Indies

About

   Island Gift Cards is an online marketplace for electronic gift cards and digital vouchers supporting and serving Cayman Islands’ local market. Island Gift Cards is licensed under the Department of Commerce and Investment of The Cayman Islands since 2024.

Island Gift Cards © 2024. | Ataraxia LTD